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Zero Courier Fees • Instant Email Dispatch

Instant Digital Delivery & Returns Policy

Applies to all New Zealand orders placed on glokey.nz • Consumer Guarantees Act 1993 Compliant

1. 100% Digital Fulfilment Timeframes

Glo Key delivers all digital vouchers and game credits electronically—no physical plastic cards are posted, and delivery is NZ$0.00 nationwide:

Delivery Type Fulfilment Method Typical Delivery Speed
Digital Gift Card (gift_card) Automated decryption from AES-256-GCM Vault + Resend Email Instant (15–60 seconds after BEP20 txHash verification)
Direct Game Top-Up (game_topup) Direct credit to your nominated Player UID / Server ID + Email confirmation 1–15 minutes (24/7 automated alert to fulfilment desk)
Vault Restock Queue Priority manual allocation if instantaneous vault tier is temporarily depleted Under 30 minutes during NZ operating hours

2. Checking Your Email Inbox

Your voucher code and official order summary are dispatched from our verified domain (support@glokey.nz) immediately upon payment confirmation, and also displayed on your order confirmation summary when vault stock is auto-claimed. If you do not see our email within 2 minutes, please check your Promotions or Junk/Spam folder, or contact Glo Key Auckland Support quoting your Order Number and txHash.

3. Replacements & Refunds (Consumer Guarantees Act 1993)

We stand firmly behind the authenticity of every voucher sold on glokey.nz:

  • Defective or Invalid Code Guarantee: If a voucher code is genuinely invalid, corrupted, or fails to redeem on the advertised New Zealand region account despite meeting all platform requirements, we will verify publisher redemption logs and provide an immediate 1-for-1 replacement code or full USDT (BEP20) refund in line with the Consumer Guarantees Act 1993.
  • Unfulfilled Orders Prior to Dispatch: If a game_topup or back-ordered denomination has not yet been dispatched or credited, you may request an immediate cancellation and full USDT refund to your original paying BEP20 wallet address.
  • Non-Returnable Once Dispatched / Revealed: Because digital gift card PINs cannot be revoked once exposed, we cannot offer refunds or exchanges for change of mind, purchasing the wrong platform (e.g., Xbox instead of PlayStation), or entering an incorrect Player UID once fulfilment has completed.

4. How to Request Support or a Remedy

To lodge a delivery check or warranty claim, contact support@glokey.nz or submit our Customer Support Form with:

  1. Your Glo Key Order Number (e.g., GK-...) and checkout email address.
  2. Your BNB Smart Chain txHash (0x...).
  3. Unedited full-screen screenshots of your account region settings and any redemption error message if reporting a code issue.

Delivery & Refund Questions Answered

How fast will I receive my digital gift card code after sending USDT (BEP20)?

BNB Smart Chain blocks confirm in approximately 3 seconds. As soon as you submit your confirmed txHash at checkout, in-stock vault codes are decrypted and emailed to you immediately—typically within 15 to 60 seconds.

Are there any shipping or handling fees for New Zealand buyers?

Zero. Every item on Glo Key is delivered 100% digitally via email or direct Player UID top-up, so there are never courier charges anywhere in New Zealand.

What happens if a voucher code shows an error when redeeming?

Under the New Zealand Consumer Guarantees Act 1993, if any code supplied by Glo Key is defective or fails to redeem on the specified NZ region store, contact support@glokey.nz with a screenshot for an immediate verified replacement or full USDT refund.

Can I return a digital gift card if I simply changed my mind after viewing the code?

Because digital voucher PINs are single-use bearer instruments that cannot be re-sealed once revealed, change-of-mind returns are not available after a code has been dispatched or a game UID has been credited.